Mobile, offline & billing

This chapter covers taking OnGravy with you — the native mobile app and the installable PWA, including offline work — and everything about paying for it: plans, seats, additional businesses, add-ons, and how to change or cancel your subscription.

The mobile app

OnGravy ships a native mobile app for iOS and Android, in the same dark-and-orange brand as the web app. It is built for the work that actually happens away from a desk:

• Receipt capture — photograph a bill or receipt; OCR turns it into a draft for review.
• Voice vouchers — speak a transaction and it becomes a voucher draft.
• Approvals on the go — clear your approval queue (payments, entries, agent actions) from your phone, so you are never the bottleneck.

The app connects to www.ongravy.com — same account, same books, same permissions as the web app. Note the session policy: one web + one mobile session per user (see Teams & permissions).

Installing the PWA

Prefer not to install from an app store — or want OnGravy on a desktop as its own window? The web app installs as a PWA:

1. Visit /install for guided, per-platform instructions.
2. On Android/Chrome: use the browser’s Install app prompt. On iOS/Safari: Share → Add to Home Screen. On desktop: the install icon in the address bar.
3. OnGravy now launches from your home screen or dock like any app.

Offline mode

Connectivity is not guaranteed at a shop counter or a client site, so the installed app keeps working offline — capture continues locally and syncs when you are back online. The offline mode page describes the capability in detail. The practical habit: install the PWA (or the app) before you need it offline — offline mode protects work in an app you already have, it cannot install one for you.

Plans & pricing

Two plan families, matching the two kinds of user:

The CA model scales with the practice: bring on a client, the meter ticks up; a client leaves, it ticks down. Current tiers and inclusions are always on the pricing page — treat that as the source of truth over any number quoted elsewhere.

Additional businesses & seats

• Additional businesses — owners running more than one business add each extra business for +₹599/month on the same account, with instant switching between books.
• Seats — each staff member needs a seat: ₹199 one-time each. Seats are transferable; deleting an employee frees the seat or transfers it to their replacement. The mechanics of invites and roles are in Teams & permissions.

Add-ons & trials

Optional capabilities ship as add-ons at Settings → Add-ons, and add-ons come with trials — try one against your real books before paying. Add-ons bill alongside your plan on the same invoice.

Payments

• India — checkout runs on Razorpay: UPI, cards and netbanking.
• International — payment capture outside India is rolling out; if live checkout is not yet available for your country, the product itself still works — only self-serve payment is pending.

Managing your subscription

/dashboard/billing is the one place for everything billing:

1. See your current plan, add-ons, seats and additional businesses in one view.
2. Download invoices and receipts for every charge, in-app.
3. Upgrade, downgrade or cancel anytime — no lock-in, no call-us-to-cancel.

If a renewal payment fails, retention automation handles it gracefully: reminders first, then a pause — your data is not deleted because a card expired.

Gotchas & good to know

• The mobile app talks to www.ongravy.com. If the app cannot connect on a locked-down network, that is the hostname to allow.
• One web + one mobile session per user. Logging in on a second phone claims the mobile session from the first — sharing one login across people does not work by design; buy a seat instead.
• Install before you need offline. Offline mode keeps an installed app working; it cannot bootstrap from a blank browser with no connection.
• Seats are one-time; businesses are monthly. A seat (₹199) is bought once and reused across staff changes; an additional business (+₹599/mo) is a recurring charge for as long as you keep it.
• Adding businesses and staff requires an active subscription — expansion actions are gated until billing is in good standing.
• Prices in docs can lag. The pricing page is the source of truth for current tiers and per-country pricing.
• International checkout is the rollout item, not the product. Everything in these docs works globally; only self-serve payment capture outside India is still landing.