Refund Policy

30-Day Money-Back Guarantee

If you are not satisfied within 30 days of your first payment, contact us and we will refund 100% of what you paid. This applies to all plans — Startup, Business Owner, Tax Practitioner, Individual CA, NRI, and Enterprise.

How to Request a Refund

1. WhatsApp: via WhatsApp at the link below
2. Email: refund@ongravy.in with subject "Refund — [your email]"

We process refunds within 5–7 business days to your original payment method via Razorpay.

Cancellation

• →Cancel anytime from Settings → Subscription
• →Your access continues until the billing period ends
• →No partial refunds for remaining period after 30 days
• →Annual plans: refunded pro-rata within the 30-day window only

Founding CA Rate — Important

If you cancel your Founding CA subscription and re-subscribe later, the founding rate (₹1,999/month) is no longer available. Standard pricing applies. We strongly recommend staying subscribed.

What Is Not Refunded

• →Usage after the 30-day window
• →Setup or onboarding fees (we don't charge these anyway)
• →Third-party costs (Razorpay fees — typically nil for you)

Service Credits

In case of extended downtime (>4 hours in a single incident), we provide service credits automatically — no need to request them.