Terms of Service
Last updated: 30 April 2026 · Effective: on acceptance
1. Who we are
OnGravy is operated by OnGravy Technologies Private Limited (in formation), CIN [CIN — to be assigned by MCA at incorporation], with registered office at [Registered office — to be confirmed at incorporation](“OnGravy”, “we”, “us”). For all communication: support@ongravy.com.
2. The service
OnGravy provides software-as-a-service for Indian accounting, GST/TDS filings, payroll, and related compliance workflows. The service includes AI-assisted features that may contact third-party providers (Anthropic, OpenAI, Google) on your behalf with the prompts you submit.
3. Your account
You must be 18+ and authorised to act for the business you onboard. You are responsible for keeping credentials secret and for all activity under your account. Notify support@ongravy.com immediately if you suspect compromise.
4. Subscription and billing
Plans are listed at /pricingand billed monthly via Razorpay. Prices exclude GST (18% added at checkout). You may cancel any time from Settings → Billing — access continues until the end of the paid month. We do not pro-rate refunds. We may change plan pricing on 30 days’ written notice; existing customers keep their current rate for the rest of their cycle.
5. Acceptable use
You agree not to: (a) submit content you do not have rights to; (b) use the service to file returns or generate documents you know to be false; (c) reverse-engineer, scrape, or resell access; (d) abuse the AI quota (excessive automation, prompt injection, or attempts to extract other customers’ data). We may suspend accounts that breach these limits.
6. Your data; ownership
You own all the financial data you upload (the “Customer Data”). We process it solely to operate the service for you. We never sell Customer Data, never use it to train models, and never share it with third parties except (i) sub-processors listed at /legal/dpa, (ii) when legally compelled, or (iii) at your explicit instruction.
7. AI-generated content
AI-assisted outputs are provided for your review. You remain responsible for verifying any classification, narration, or computation before relying on it for filings or decisions. We make no warranty of accuracy for AI outputs and are not liable for downstream filing errors.
8. Compliance — government filings
OnGravy facilitates the preparation of GST/TDS/ROC filings but does not itself file unless explicitly instructed via a wired e-filing adapter. Mock e-invoice / e-way bill features are clearly labelled and disabled when ONGRAVY_ENV=prod. You are the registered taxpayer of record.
9. Audit retention
To comply with the Indian Companies Act §128 and Income Tax Act §44AA, we retain transaction-level audit records for seven (7) yearseven after account deletion. Personally identifying fields (name, email, phone) are anonymised after deletion; the underlying journal entries are retained as required by law.
10. Termination
You may delete your account at any time from Settings → Account → Delete (also via POST /api/account/delete with the confirmation phrase DELETE MY ACCOUNT). We may terminate or suspend access for material breach with seven (7) days’ notice.
11. Liability
To the maximum extent permitted by Indian law, our aggregate liability is capped at the fees you paid in the twelve (12) months preceding the claim. We are not liable for indirect, consequential, or revenue-loss damages. Nothing in these Terms limits liability for fraud or wilful misconduct.
12. Governing law
These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at [CITY], India.
13. Changes
We may update these Terms; material changes will be notified by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
Questions: support@ongravy.com. For data-protection requests, see our Privacy Policy and contact our Grievance Officer.